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Dynamics 365 Customer Service

Generate unique customer connections and deliver transformative outcomes using an intelligent contact center solution.

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Microsoft Partner

We pride ourselves in being the experts in Microsoft business applications such as Dynamics 365 and the Power Platform. In addition, our data capabilities in analytics and machine learning help our customers modernise their data estate and leverage new cloud data platforms that provide limitless potential and opportunity to maximise their investments.

New to D365 Customer Service?

By implementing Dynamics 365 Customer Service, businesses can improve the overall customer experience, increase productivity, and gain valuable insights into customer behavior.

Increased productivity

Streamline and automate common customer service tasks, freeing up agents to focus on high-value customer interactions.

Increased Efficiency

Automate workflows, reducing manual processes and human errors that saves you time.

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Customer Insights

Provide a centralised view of customer data, enabling your business to gain a deeper understanding of your customers and deliver a more personalised service.

Improved Teamwork

Collaborate more effectively by providing real-time access to customer information and enabling agents to work together to resolve customer issues.

D365 Managed Services

By outsourcing your application management to us, your businesses can free up internal resources and focus on their core competencies. Additionally, we have specialised expertise and resources that can improve the performance and security of your company’s applications.

How We Help

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IMPLEMENTATION AND CUSTOMISATION

Configuring the platform, developing custom workflows and applications, and integrating D365 with other systems and data sources.

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OPTIMISATION AND SCALING

As your company grows, we help to optimise and scale Dynamics 365 to ensure that it continues to meet the evolving needs of your business.

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TRAINING AND SUPPORT

Training on how to use specific components of the platform, as well as providing ongoing support to help users troubleshoot any issues that may arise.

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STRATEGY AND PLANNING

We work with businesses to understand their specific needs and goals, and then develop a strategy for using Dynamics 365 Sales to meet those needs.

Looking for Power Platform?

We can provide a wide range of services to help businesses to effectively use the Microsoft Power Platform, from planning and implementation to training and support.

Our Expertise

Process Automation

Increase efficiency and productivity whilst reducing errors

Improved Teamwork

Improve communication and collaboration using SharePoint and Teams

Conversation Apps

Communicate with your customers across multiple channels using conversational AI

Rapid App Development

Rapidly build and deploy solutions that drive instant value

Testimonials

What Our Clients Say About Us

We work continually to deliver to the highest standard for our customers.

Read what some of our clients have to say about us.

mark-boulter-liv-group

I can't recommend these guys enough. I've collaborated on many projects with Gary and his team. Their delivery, cadence and knowledge are the best I've come across.

Mark Boulter

Liv Golf

abl-profile

Gary's attention to detail is unparalleled. I've worked on multiple projects with the team, every time the outcome is outstanding and exactly to spec.

Alex Booth-Lowe

William Reed

cadre-connect-founder

It’s clear to see this company is modelled on a human-centred approach that is obsessed with delivering meaningful value. The project they delivered for me will absolutely do that. They are experts, innovators and genuinely nice people who care deeply about helping businesses to succeed.

Isaac Downes

Cadre-Connect

We are Dynamics 365 Partners

Learn more about how we help our customers

Making Change Happen

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